Information Collection: When you sign up for our services, we may collect personal information such as your name, email address, phone number, and payment information. We also collect information on your academic and extracurricular background, including your grades and extracurricular involvement, to provide you with personalized support.

Use of Information: We use your personal information to provide you with our services, including access to Swoon Front Office®, Swoon Assist (including its transcription features), instructional support, academic coaching, and other educational programming. Your information may be processed through internal AI systems to improve personalization, workflow efficiency, and platform accuracy. We do not sell your information to third parties or use it for advertising purposes.

Data Security: We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes using SSL encryption for all data transfers and storing your data on secure servers.

Cookies: We use cookies on our website to improve your experience and analyze website traffic. Cookies are small files stored on your computer that allow us to recognize you when you visit our website. You can disable cookies in your web browser settings, but this may affect your ability to use our website.

Children’s Privacy: Our services are intended for students aged 8 and older, and require verified parental or guardian consent for users under 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA) for handling student data. We do not knowingly collect personal information from users under 13 without verifiable consent from a parent or legal guardian.